Feb 21 2014

Learning Together: Professional Development Day 2014

Photo Feb 17, 8 53 17 AMOur doors were closed on President’s Day, but our staff was active behind the scenes, participating in learning and leadership opportunities at this year’s Professional Development Day.

Kit Snyder, President and CEO, says, “Each year, we enjoy this time to connect with our teammates and grow our knowledge. We do this because Consumers believes that our people are our greatest asset. Each employee is a leader, and the decisions they make every day touch thousands of members’ lives.”

Each of our team members is an expert in their role, and on Professional Development Day, we get to learn from many of them. Our CFO Steve Howard led a session on understanding our Key Performance Indicators (KPIs). Shawn Premer, VP of HR, and Kristen Davidson, Training and Development Manager, shared the importance of employee engagement and what managers can do to foster engagement with their teams. Office Managers Steve Dykstra and Tina Graybill led us through a refresher of The Member Advantage. Emily Nickerson presented on social media and personal branding tips for professionals.

A particularly popular session, our Product Knowledge Speed Round, brought together many of our experts for a speed dating style refresher on the many products and services we offer to our members.

PDD with Slappy

Even Slappy made an appearance!

Special guest presenters shared with us their tips for building strong professional relationships, budgeting, planning for retirement, and strengthening our willpower to promote personal wellness. Many thanks to our guests:

Tim Terrentine of Southwest Michigan First

Chuck Hurst of Principal Financial Group

Robert Hughes of Advantage Benefits Group

Heather Ratliff of The Wellness RN

We’d also like to say a huge thank you to our Keynote Speaker, Veronika Scott of The Empowerment Plan. Check back on the blog tomorrow to learn her company’s inspiring story.

We ended the day by celebrating our team’s career milestones. Please join us in congratulating these employees on their many years of service to our members. Combined these individuals have over 200 years tenure with Consumers!

30 Years: Kit Snyder

Kit - PDD

15 Years: Linda Campbell and Glenna Kane


10 Years: Shelley Miller, Robyn Thatcher, Karla Gentry, and Eric Mierlak


5 Years: Becky Gearhart, Chris Schermerhorn, Molly Whitfield, Brad Wyant, Susan Anderson, Lindsey Forward, Nathan Germay, Jeffrey Timpe, Nancy Wayo, Renée Ziska, Kristen Allers, Lisa DeVisser, Toni Green, Mark Simonson, Leslie Ashbaugh, Jim McKee, Julie Baltmanis, and John Marshall


3 Years: Wendy Biedenbach, Michelle Cleveland, Courtney Rus, Alfonso Espinosa, Steve Howard, Ben Jackson, Megan Richmond, Kim Ferris, Carrie Susemihl, Michele Chaney, Michele Lovell, and Rico Ponce


This year’s Professional Development Day set the stage for another year of bringing you, our members, the personal service you expect from Consumers. Let’s Go, Live, Play, and Work together!

Thank you to Shawn Premer, Heather Koprolces, Kristen Davidson, Carrie Susemihl, Wendy Marshall, and Jennifer Knapp, our planning team, for putting together the event!


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