Deposit accounts at other financial institutions are eligible to transfer funds to and from your Consumers deposit accounts. To utilize this service in Online Banking, download these easy to follow instructions!
Banking On the Go
Are you ever in the check out line at the store and you’re next and suddenly your wondering if you have enough in you checking account to cover your purchases? You don’t want to hold up the line by logging into your Online Banking, so what do you do? Consumers’ Online Banking Mobile App now has a fast feature for checking your balances without logging in, called Quick Balance.
Quick Balance allows you to know your balance without the hassle of having to login to your Online Banking Profile. Once set up, simply swipe down. Setting up this feature is super easy. Click here to learn how.
When Consumers Credit Union unveiled four new Interactive Tellers some described using the machines “like banking with FaceTime.” The Interactive Tellers, located at Consumers new office at Corner@Drake in Kalamazoo, combine the best of ATMs with personalized service via two-way video.
When you walk into the office the first thing you will feel is personal attention. We greet you with a smile, learn your needs and assist you with your questions and transactions.
“The Interactive Tellers enable members to see and talk with a teller by video link,” said Scott Sylvester, chief operations officer. “At the touch of a screen an employee at our Member Service Center responds. The teller sees the member and the member sees the teller in real time. This technology with a truly personal touch allows us to extend hours, making banking more convenient for our members. Drive-thru hours at our Drake office are extended until 7:00 pm Monday through Friday and until 1:00 pm on Saturdays.”
Members who use Interactive Tellers in the lobby or drive-thru lanes receive two-way concierge video assistance for basic transactions such as deposits and withdrawals as well as transactions that are too complex for an ATM, including:
- Cash advances
- US currency exchange (US bills to other denominations)
- Loan Payments
- Transaction Research
Plus, members can get immediate answers to account related questions.
Interactive Tellers make it possible for Consumers to expand service hours and deliver on our promise to make it easy for members to bank how they want, when they want.
The new, full-service retail office at Corner@Drake with 6,082 square feet is a regional hub serving West Michigan, providing expertise in mortgage lending, investment services, business loans and small business services. Partners for project include, AVB Commercial Construction and Bosch Architecture.
Are you registered for free Text Banking? Simply text 454545 to get your balance, recent transactions, or transfer funds! Download this guide to see commands and more information on how to get your account information securely texted directly to your phone.
If you are not yet registered, click here for step-by-step instructions to become a Text Banking user!
Do you text? Would it help if you could check your balance or make a transfer with a simple text message? You should try Text Banking! This free service for our members is easy to set up and easy to use. Click the download button to find simple instructions to become a Text Banking user!
*Message and data rates may apply from your service provider.
Download this FAQs to find the answers to questions you may have about using the Mobile Check Deposit available from our mobile app!
Click here to see our Online Banking Magazine and learn to bank when you want, how you want. This magazine contains all of our how to guides in one place.
Manage your money easily on the go! Use our Mobile App to view your accounts, transfer money, pay your bills and deposit checks where you want, when you want.
Just go to your app store on your mobile device and search for the Consumers Credit Union Mobile App!
If reading this from your smartphone or tablet, click the appropriate link below to download our app directly: