“I first started out in the early 2000s when subprime mortgages ruled the bulk,” he says. “As the economy changed, I began looking for new opportunities and found myself launched into the credit union world and immediately grew excited.
“The culture was a new way for me—a fresh way—to offer my mortgage experience and service into an environment that cared for its borrowers and opened up a lot of opportunities for me.”
One such opportunity included Eric’s involvement in the development of the Creating Member Loyalty program through the Credit Union National Association (CUNA).
“As a guiding coalition member, I helped create a program that enhanced sales and service through member satisfaction for ultimately hundreds of thousands of credit union members,” Eric explains.
“It was a true honor.”
In Eric’s life and career, there has been one piece of advice that has helped him navigate.
“Several years ago, a friend once told me this quote and I couldn’t get it out of my head,” he says. “‘If you always do what you always did, you will always get what you always got.’
“To this day I use it as reminder for betterment.”