Consumers Credit Union opened their new Battle Creek office at 6081 B Drive North. This new office will allow Consumers to better serve the Battle Creek area and its existing 1,200+ members, offering financial products and services with the benefit of local service and decisions.
The Battle Creek office features a renovated lobby and drive-thru space with Interactive Tellers. This technology in the drive-thru allows the office to extend service hours Monday through Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 1 p.m.
Members who use the Interactive Tellers receive live, two-way concierge video assistance with a teller for basic transactions such as deposits and withdrawals, account-related questions and transactions that are too complex for an ATM, including:
- Cash advances
- Currency exchange
- Loan payments
- Transaction research
- Receipts with deposited check images
“This technology with a truly personal touch makes banking more convenient for our members,” said Scott Sylvester, Consumers Chief Operations Officer. “We are committed to providing local exceptional service to the Battle Creek community and are always looking for ways to ensure our members can bank how they want, when they want. Our Interactive Tellers do just that.”
Battle Creek is the sixth Consumers office to feature Interactive Tellers in the lobby and the fifth office with extended drive-up service. Lobby hours are Monday through Wednesday 9:00 a.m. to 5:30 p.m., Thursday and Friday 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 12:00 p.m. The office will offer full-service assistance with mortgages, business banking, investments and more.
Partners for the project included AVB Commercial Construction and Bosch Architecture.