Jan 3 2014

A Message from Kit Snyder, CEO

Kit Snyder, President & CEO

Kit Snyder, President & CEO

Happy New Year, members! Thank you for being part of our Consumers family and placing your trust in us. We consider it both a privilege and a responsibility to continually improve our services. Our goal is to save you time and money and put a smile on your face, while maintaining the highest security standards. As we go into 2014, I would like to share with you upcoming developments that will provide even more convenient banking options.

Consumers Credit Union is strategically focused on infrastructure and technology enhancements. Last year, we introduced our ATM and office locator to connect you to Consumers and our network of 30,000 surcharge-free CO-OP ATMs on the go. We also added our online mortgage application and made it more convenient to complete certain loan documents by secure email. Soon we will launch an enhanced transfer feature that will make it easier for you to transfer money to other people and to your accounts at other financial institutions.

This year, we will continue to improve processes to allow you to open accounts efficiently and effectively in person and online. In addition, developing more convenient mobile banking options remains a top priority.

While many members increasingly choose the convenience of banking online and via mobile devices, we have not forgotten the importance of relationship banking. We will continue to invest in new locations and our staff to assist you with the sensitive or complex transactions you prefer to handle in person. This spring, we are breaking ground on two new office locations in Grand Rapids, which will open this fall. These offices will allow us to provide more focused service to our Grand Rapids members.

As we expand, our focus will remain on controlled-growth to provide you the personal service you expect from Consumers. Our 200 employees are highly trained experts in their roles and love working every day to make your banking experience better.

Again, thank you for being part of our Consumers family. Please continue to talk with us about your experiences and your needs. Listening to you and providing professional, caring solutions is our top priority.

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Comments

  1. Frank Eason says

    Good day Mr. Snyder, my name is Frank Eason and Consumers Credit Union was recommend to me by a family member. Going by their recommendation, I applied for a home equity line of credit, which I understood to be something I could use as I wanted, but the individual I was working with felt she was the one who should designate how I used the money. This upset me and I decided not to continue with the loan. I thought your institution was a decent one, now I feel different.

    • Hannah Heath says

      Thank you for connecting with us. We thank you for reaching out and have ensured your comments are delivered appropriately.

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