Category Archives: Your Stories

I Got My First Car Loan—I’ve Been a Member Ever Since!

Jillian G., joined 1991

Member Jillian G. says she and her kids are “a Consumers family.” “My first account was when I was 7,” she explains. “Then right out of high school, I got my first car loan ever. I’ve been a member ever since.” While Jillian was initially drawn to Consumers for our auto loans, she stayed for the relationships she built with our staff. She says, “They’re looking out for me. It’s genuine, and it’s refreshing—like having a conversation with a friend.” “With the intimate feel of an established relationship, you also get all the benefits of a bigger bank,” she adds. Jillian relies on Online Banking and text alerts to keep up with her accounts and is teaching her children how to manage their money as well. At 19 and 10, her children have completely different financial needs at the moment, but Consumers offers options for each of them. “My son … …continue

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Consumers Makes Your Business Our Business

Andy W., joined 1999

Succeeding in today’s challenging and dynamic business environment requires more than just money to succeed. You need access to the local decision makers who can make a difference to your business. When Andy W. first approached Consumers, he was frustrated. His business depends on being able to borrow capital during certain seasons of the year, but it would take him anywhere from one to three years to get a loan approved with his previous bank. He says, “Consumers gave us a loan within about 30 to 45 days. We were floored with how fast it went. It was a very comfortable situation, a very smooth transition.” Andy adds, “We felt there was a sense of loyalty for people in the local community.” Consumers brings you local decision making, online business services, and professionals to work with you one-on-one. Call us today at 800.991.2221 or visit to learn more.

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Consumers Credit Union: A Family Tradition

Sarah and Cole H., joined 2001

“I’ve pretty much been coming here my whole life,” says Sarah H. “I know my mom has been here for over 30 years. I remember coming here when I was in kindergarten and first grade and always getting the suckers.” Her brother, Cole, agrees. Banking with Consumers has become more than a family tradition. It has also sparked family conversations about finances. “We sat down with our parents a few weeks ago, and we discussed how we’re going to save for college. Of course we want a scholarship, but we’re still going to have to start to save,” says Sarah. Cole describes having a savings account with Consumers as “a safe haven for money.” Sarah says, “I think it’s really cool. A lot of kids don’t have that. And everyone’s really friendly here.” This summer, start planning for your children’s futures by opening their first bank accounts with Consumers. Every … …continue

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A Message from Kit Snyder, CEO

Kit Snyder, CEO

Consumers Credit Union has been a part of West Michigan since 1951, and each summer we are reminded of how fortunate we are to work and live here. From neighborhood cookouts and community festivals to trips to the beaches and local farmers’ markets, our region has much to offer. Summer also brings us to our busiest season in terms of giving back to our community. Consumers is proud to support our core charities this time of year. Since the end of April, we have sponsored the Consumers Sunburst Run to benefit the Oshtemo Friends of the Park, presented twenty graduating high school seniors with our annual Dollars for Scholars scholarship, and sponsored company teams at the Walk MS, Relay for Life, and Tour de Taylor ride for Make-a-Wish. None of this would be possible without the support of our employees, who contribute to these charities on “Casual for a Cause” … …continue

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Remembering Dan Crandall, “Always Ready for a Smile”

Dan Crandall - 30 Years of Service

It is with great sorrow that we say goodbye to our devoted board member Dan Crandall, who passed away last night. We are blessed to have experienced his personal touch as a leader and volunteer director on our board. Dan was born in Battle Creek and lived in the area all his life. A Vietnam Vet, he also worked in skilled trades, truck driving, and at Consumers Energy. Most recently, he was an enforcement officer for the Township of Comstock. First joining our board in 1983, Dan enjoyed being a voice for our members. He was passionate about bringing new experiences to our members and played an instrumental role in the opening of our Lakeshore region offices, including our first office in South Haven to serve members working in the Palisades Nuclear Power Plant. Our Gull Road office will forever be known as Dan’s office, because he drove the charge … …continue

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Steve Howard Named to MiBiz CFO of the Year Honor Roll

Steve Howard

We are proud to announce that our CFO, Steve Howard, was recently named to the MiBiz CFO of the Year Honor Roll. As CFO at Consumers, Steve has developed and enhanced many processes that have created efficiencies and provided management with enhanced levels of data to support decision-making and clarify trends. His leadership has been particularly instrumental to the record levels of employee engagement Consumers has seen over the past two years. When we consider the record levels of loans, deposits, earnings, and, most importantly, member satisfaction Consumers experienced in 2012, our great employee engagement is not surprising. Without engaged employees and strong leaders like Steve, we would not have seen such success. Steve serves on a leadership team that develops specific action plans from our annual employee survey to continually improve our work environment for staff. Steve does not only create these plans; he plays a role in implementing … …continue

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Great Rates and Local Flair

Angie M. & Family, joined 2011

Member Angie M. joined Consumers because of our auto loan rates and the ease of getting her new car loan approved. But that’s not the only reason she and her family have chosen to do their banking here. She says, “They have the same amenities that a larger bank might have, but it’s that personal touch and local flair that makes it an appealing option.” Angie describes her car buying experience: “We were in the market for a car, and a friend of ours who works at Consumers recommended we look at those interest rates. I think it was within a day and a half that we had a check and an approval and were ready to buy the car.” Angie, her husband, Aaron, and their two young daughters also love Consumers’ family-friendly service. There’s always a play area for the kids when they visit an office, and it’s fun … …continue

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Meet our 2013 Dollars for Scholars Scholarship Recipients!

2013 Dollars for Scholars Winners

On Wednesday, May 22, we honored this year’s Dollars for Scholars scholarship recipients in a reception held at our Stadium Drive office. Andrea Goodin, Co-Chair of the Dollars for Scholars Committee and Manager of our Mattawan and Lawton offices, welcomed the students and their families, saying, “I believe I speak for the committee and Consumers employees as a whole when I say that we are pleased to support the educational goals of our student members and future leaders.” Our CEO, Kit Snyder, then congratulated the graduating seniors on their commitment to academic excellence and dedication to serving their communities. He also shared a bit of advice: “In college, make friends with the kids who study.” As we recognized each student individually and presented them with their certificates and iPads, proud parents snapped pictures and younger siblings applauded. Meet our 2013 Dollars for Scholars Scholarship recipients: Adam Standiford of Mattawan High … …continue

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Girls on the Run is so much fun!

final GOTR

Last week we wrapped up our 2013 Girls on the Run season with another unforgettable celebration. 2,200 third through fifth grade girls from across Southwest Michigan participated in the 5K event alongside another almost 2,000 coaches, volunteers, family and friends that took over Waldo Stadium on Western Michigan University’s campus in Kalamazoo. Our girls enjoyed making decorative tutus at our Monday practice for the run and then a little pizza and awards party on Wednesday before the big day. Each girl received a “Molly award”, named after the founder of Girls on the Run, which included the “firecracker”, “quiet strength”, and “social butterfly” awards. My favorite part of the entire season every year is arriving at Waldo Stadium to the tremendous amount of energy and then watching girls cross the finish line with huge smiles on their little faces. Truly inspiring. If there is one lesson I learned from these … …continue

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Credit Unions as Member Mentors: Takeaways from Crashing the AC&E

MCUL AC&E Crashers

Last week, Carrie Susemihl, Jennifer Knapp, and I got to spend four inspiring days “crashing” the Michigan Credit Union League’s Annual Conference & Exposition. Why am I willing to tell you about it? Well, surprisingly, “crashing” is welcomed in the credit union world. It’s a special opportunity for credit union professionals under 30 to attend the industry conferences frequented by execs, senior managers, and board members. This year twelve crashers from credit unions throughout the state (led by two fearless leaders, one of whom is our own Carrie) got to join the thousand or so attendees at the AC&E in Detroit. As we’re all in different roles at our respective credit unions—marketing, lending, IT, finance, even collections—we’ve each got a slightly different perspective on the day to day operations that keep our credit unions going. We had the opportunity to attend various educational sessions with expert speakers from throughout the … …continue

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